1. Introduction

At MedikaCloud, your privacy is of utmost importance to us. We are committed to protecting the personal information of our users and site visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our services available under medikacloud.ae (the "Site"). By using the Site, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, contact information, and company name, which are provided when you sign up for our services or communicate with us.
• Automatic Data: We automatically collect certain information such as IP addresses, cookies, and usage data when you visit the Site. This helps us analyze how you use our services and improve your experience.

We do not collect any patient-related healthcare data. However, we may collect medical supply data, including purchase orders (POs), goods receipt notes (GRNs), and consumption data for the purposes of AI-driven forecasting.

3. Use of Your Information

We use the personal data we collect to:

• Personalize your experience on the Site
• Provide customer support
• Optimize our services and offerings
• Analyze usage data for AI/ML-driven forecasting based on PO, GRN, and consumption data
• Send you promotional content and marketing emails, if consented

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we do work with third-party service providers, such as AWS, for cloud hosting and other essential services. These service providers are subject to confidentiality agreements and are required to protect your information.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we do work with third-party service providers, such as AWS, for cloud hosting and other essential services. These service providers are subject to confidentiality agreements and are required to protect your information.

5. Security

We use SSL encryption and secure databases to protect your personal information. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. User Rights

You have the right to access, update, or delete your personal information at any time. You can also withdraw your consent for receiving marketing communications by following the unsubscribe instructions in those emails or contacting us directly.

7. Cookies

We use cookies to enhance your experience on our Site, including session cookies and analytics cookies. At this time, we do not have a consent mechanism for cookies, but you may disable them in your browser settings. Please note, disabling cookies may affect the functionality of the Site.

8. Data Retention

We do not have specific retention timelines for different types of data. However, we retain personal information as long as necessary for the purposes described in this Privacy Policy or as required by law.

9. Children's Privacy

Our services are intended for clinics, healthcare professionals, and other businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

10. International Data Transfers

We may transfer personal information between India and the UAE for operational purposes. We ensure that such transfers comply with local data protection regulations.

11. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time. Please review this page periodically for any changes. Your continued use of the Site constitutes your agreement to the updated terms.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at: support@medikacloud.com